Terms & Conditions
1. Acceptance of Terms
By accessing and using A Listening Ear ("the Service"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Service.
2. Service Description
A Listening Ear provides AI-powered companionship services including phone calls, text messages, and physical postcards designed to combat loneliness among elderly individuals. The Service is not a medical device, emergency service, or substitute for professional medical care.
3. User Eligibility
The Service is intended for use by or on behalf of elderly individuals. If you are registering on behalf of another person, you represent that you have the authority to accept these terms on their behalf.
4. Privacy and Data Protection
Your privacy is important to us. Our use of your personal information is governed by our Privacy Policy. By using the Service, you consent to our collection and use of personal information as outlined in the Privacy Policy.
5. User Responsibilities
- Provide accurate and complete information during registration
- Maintain the confidentiality of account credentials
- Notify us immediately of any unauthorized use of your account
- Use the Service in compliance with all applicable laws and regulations
6. Service Limitations
A Listening Ear is NOT:
- An emergency response service
- A substitute for professional medical, psychological, or psychiatric care
- A crisis intervention service
- A diagnostic or treatment tool
In case of emergency, please contact your local emergency services immediately.
7. Intellectual Property
All content, features, and functionality of the Service are owned by A Listening Ear and are protected by international copyright, trademark, and other intellectual property laws.
8. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.
9. Limitation of Liability
To the maximum extent permitted by law, A Listening Ear shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the Service.
10. Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Your continued use of the Service constitutes acceptance of the modified terms.
11. Termination
We may terminate or suspend your access to the Service immediately, without prior notice, for any reason, including breach of these Terms and Conditions.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.
13. Contact Information
For questions about these Terms and Conditions, please contact us through our enquiries page.