Privacy Policy
1. Introduction
A Listening Ear ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
Personal Information
- Name and contact information (email, phone number, mailing address)
- Date of birth and age-related information
- Health and wellness information voluntarily provided
- Emergency contact information
- Preferences and interests for personalization
Usage Information
- Call recordings and transcripts
- Message history and interactions
- Service usage patterns and preferences
- Device and technical information
3. How We Use Your Information
We use your information to:
- Provide and personalize our companionship services
- Create customized conversation experiences
- Send physical postcards and messages
- Monitor wellbeing and detect potential emergencies
- Improve our AI and service quality
- Communicate with you about the Service
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Family members or authorized representatives (with your consent)
- Healthcare providers (with your explicit permission)
- Emergency services (when detecting distress or emergency situations)
- Partner charities (for referred users only)
- Service providers who assist in our operations
- Legal authorities when required by law
We will never sell your personal information to third parties.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure data centers with physical security controls
- Regular security audits and assessments
- Limited access to personal information on a need-to-know basis
- Employee training on data protection and privacy
6. Call Recordings and Transcripts
Our Service may record and transcribe phone conversations to:
- Improve AI conversation quality
- Allow family members to review interactions (with permission)
- Monitor for safety and wellbeing concerns
- Provide transcripts for medical or care purposes
You may request deletion of recordings at any time, subject to legal retention requirements.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information
- Object to or restrict certain processing
- Port your data to another service
- Withdraw consent at any time
- Lodge a complaint with supervisory authorities
8. Data Retention
We retain your information for as long as necessary to provide the Service and comply with legal obligations. When you terminate your account, we will delete or anonymize your information within 90 days, except where retention is required by law.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
10. Children's Privacy
Our Service is designed for elderly individuals and is not intended for children under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.
11. Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience on our website. You can control cookie preferences through your browser settings.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us through our enquiries page.
For data protection inquiries:
Data Protection Officer
A Listening Ear
Email: privacy@alisteningear.com